FAQ


What do I have to do?

All you have to do is call 705 743 5433 or 800 563 7686 (in N.A.) and we will take care of the rest.

 

What are the costs for medical transportation?

All quotes for air ambulance, commercial airline or ground transportation are all inclusive unless specifically discussed at time of quote. This includes air ambulance cost with flight medical team, all standard medical supplies and equipment, ground ambulance support and miscellaneous flight/travel expenses as required. Commercial airline includes all airline tickets for patient and the medical escort, standard medical equipment, travel expenses such as hotel, meals and ground support transportation. The ground ambulance service may be altered if wait time is required for appointments and delays in air travel arrivals/departures. The air ambulance is the most costly, but may be the safest method of travel for urgent or seriously ill patients.

Any additional charges, usually contingent upon the patient’s upgraded condition, would be made prior to the flight and with full knowledge of the patient.

 

Are your employees trained for this?

Our Case Managers are:

  • trained flight nurses & aviation safety educators
  • global travel specialists
  • experienced in hospital & flight emergency care, critical care, palliative care, psychiatry, pediatrics, trauma and other specialties
  • nurses in good standing with their regulatory body

 

What forms of payment does Angels of Flight Canada Inc accept?

Payment for medical transportation is accepted via Visa, MasterCard and Bank Transfers or Wire Transfers. We can direct bill a number of insurers including Blue Cross, Workers Compensation Board and ODSP. Those who require financial assistance may be referred to a financial assistance company “Medicard” or to Global Angel Charitable Organization.  www.globalangelcharity.com

 

When do I pay for a Medical Flight?

The client will be given an “Agreement” with details to review, sign and return by fax/email back to our coordination centre before payment is received from our clients. All flights must be paid in full prior to activating the air ambulance or purchasing commercial airline tickets. Receipts will be sent to all clients.